How One Manufacturer Recovered $24K in Parcel Claims in 30 Days
Diversified Industrial Packaging & Equipment Leader
The Challenge
A global manufacturing company shipping high volumes of parcels processed carrier invoices as part of normal operations but did not have a structured process for reviewing charges or filing claims. The team prioritized fulfillment and customer service over administrative follow-up. As a result, claims tied to service failures, delivery issues, and billing discrepancies often went unsubmitted.
The Solution
The company partnered with Envoy Logistics to implement a parcel auditing and claims management process designed to automatically identify recovery opportunities. Envoy integrated parcel data into an auditing workflow that reviews invoices, flags eligible claims, and submits carrier claims without requiring manual review by the customer's team. This approach provided visibility into potential claims opportunities while removing the operational burden of claims management.
Why It Matters
- Clear visibility into parcel spend and carrier performance
- Automated identification of missed refunds
- Faster claim resolution and higher recovery rates
- Minimal involvement from the customer's team while Envoy managed the auditing behind the scenes
